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Delivery Information

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We use our courier network to deliver goods from www.kellyfelder.com to all over the world as you are expecting with the intenton of fufilling ultimate customer satisfaction.



WHAT IS THE PROCESS OF YOUR DELIVERY SYSTEM?

As soon as your order is dispatched from our Warehouse, you will receive an email to confirm that it's on its way.

Our merchandising team will be working according to different time zones and they will be communicating with you till you receive your package to your door- step.

It should be delivered within the timescale we advertised. To maintain higher level of transparency about your order and delivery, we will be communicating via e-mails including tracking number and all relevant information till it’s reached you.

Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.

If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with us through info@www.kellyfelder.com with relevant information.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

We ensure your package will be delivering to your residence or to the place you are working. If you are unable to accept the delivery on the particular day, please come and collect it from the nearest office location of the selected courier company. Otherwise you will have to incur additional cost on the second delivery as per the courier service provider’s contract.



I HAVE RECEIVED A FAULTY ITEM

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team through info@www.kellyfelder.com

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the faulty including Order ID, Date of Order, Transaction ID and the problem with the goods and we will get an alternative sorted out for you. And if you have received an incorrect item you order, let us know straight away by contacting our customer care team.



AN ITEM IS MISSING FROM MY ORDER

Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch e-mails to see if any of your items will be arriving separately. If your order has been sent separately then the delivery note will only state which items should be in that part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing then please get in touch with us trough info@www.kellyfelder.com



WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (This also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.



DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.



DO YOU HAVE GLOBAL DELIVERY SYSTEM? IF SO, WHAT ABOUT THE DELIVERY PERIODS FOR EACH COUNTRY?

COUNTRY

TRANSIT TIME

 

COUNTRY

TRANSIT TIME

 

COUNTRY

TRANSIT

TIME

Afganistan 5-6   Gibraltar 5-6   Northern Mariana Islands 5-6
Albania 5-6   Greece 3-4   Norway 3-4
Algeria 5-6   Greenland 5-7   Oman 2-3
American Samoa 5-6   Grenada 5-6   Pakistan 2-3
Andorra 5-6   Guadaloupe 5-6   Palau 5-6
Angola 5-6   Guam 4-5   Palestine 5-6
Anguilla 5-6   Guatemala 5-7   Panama 5-6
Antigua & Barauda 5-6   Guniea 5-6   Papua New Guinea 4-5
Argentina 5-6   Guniea-Bissau 5-6   Paraguay 4-5
Armenia 5-7   Guyana 5-6   Peru 5-6
Aruba 5-6   Haiti 5-6   Phillipines 2-3
Australia 3-4   Honduras 5-6   Poland 4-5
Austria 3-4   Hong Kong 1-2   Portugal 3-4
Azerbaijan 3-5   Hungary 4-5   Puerto Rico 4-5
Bahamas 5-6   Iceland 3-4   Qatar 2-3
Bahrain 2-3   India 1-3   Reunion 6-7
Bangladesh 2-3   Indonesia 2-3   Romania 5-6
Barbados 5-6   Iran 2-4   Russian Federation 5-6
Belarus 5-7   Iraq 3-4   Rwanda 5-6
Belgium 3-4   Ireland 3-4   Saint Lucia 5-6
Belize 5-6   Israel 2-3   Saint Pierre & Miquelon 5-6
Benin 5-6   Italy 3-4   Samoa 2-3
Bermuda 4-5   Jamaica 5-6   San Marino 5-7
Bhutan 2-3   Japan 3-4   Sao Tome & Principe 6-7
Bolivia 5-6   Jordan 2-3   Saudi Arabia 3-4
Bosnia Herzegovina 5-7   Kazakhstan 4-5   Senegal 5-6
Botswana 5-6   Kenya 4-5   Serbia 5-6
Brazil 5-6   Kiribati 5-6   Seychelles 4-5
Brunei Darussalam 2-3   Korea,North 4-5   Sierra Leone 6-7
Bulgaria 4-5   Korea,South 2-3   Singapore 1
Burkina Faso 5-6   Kosovo 5-7   Slovakia 4-5
Burundi 5-6   Kuwait 2-3   Slovenia 4-5
Cambodia 4-5   Kyrgyzstan 5-7   Solomon Islands 6-7
Cameroon 5-6   Laos 3-4   Somalia 5-6
Canada 4-5   Latvia 4-5   South Africa 3-4
Cape Verde Island 5-6   Lebanon 3-4   Spain
Sri Lanka
3-4
2
Cayman Island 4-5   Lesotho 5-6   St Kitts & Nevis 5-6
Central Africa Republic 5-6   Liberia 5-6   St.Vincent 5-6
Chad 6-7   Libya 5-6   Sudan 3-4
Chile 5-6   Liechtenstein 5-6   Surinam 5-6
China 4-5   Lithuania 4-5   Swaziland 5-6
Christmas Islands 3-4   Luxembourg 3-4   Sweden 3-4
Cocos Keeling Islands 5-7   Macau 2-4   Switzerland 3-4
Colombia 5-6   Macedonia,Republic 5-7   Syria 2-3
Comoros Islands 5-6   Madagascar 5-6   Taiwan 2-3
Congo 5-6   Malawi 5-6   Tajikistan 5-7
Cook Islands 5-6   Malaysia 2-3   Tanzania 6-7
Costa Rica 5-6   Maldive Islands 1-2   Thailand 2-3
Ivory Coast 5-7   Mali 5-6   Timor-Leste 5-6
Croatia 4-5   Malta 3-4   Togo 6-7
Cuba 5-6   Marshall Islands 5-7   Tonga 6-7
Cyprus 3-4   Martinique 5-6   Trinidad and Tobago 5-6
Czech Republic 4-5   Mauritania 5-6   Tunisia 5-6
Denmark 3-4   Mauritius 4-5   Turkey 4-5
Djibouti 5-6   Mexico 4-5   Turkmenistan  
Dominica 5-6   Micronesia 5-7   Turks/Caicos 4-5
Dominican Republic 5-6   Moldova,Republic of 5-7   Tuvalu 5-6
Ecuador 5-6   Monaco 5-7   Uganda 5-6
Egypt 3-4   Mongolia 5-7   Ukraine 4-5
El Salvador 5-6   Montenegro 4-5   United Arab Emirates 1-2
Equatorial Guinea 5-6   Montserrat 5-6   United Kingdom 2-3
Eritrea 4-5   Morocco 4-5   United States 2-4
Estonia 4-5   Mozambique 5-6   Uruguay 5-6
Ethiopia 5-6   Myanmar 5-6   Uzbekistan 4-5
Faroe Islands 5-7   Namibia 4-5   Vanutatu 5-6
Fiji Islands 3-4   Nauru 4-5   Vatican City 5-7
Finland 3-4   Nepal 2-3   Venezuela 5-6
France 3-4   Netherlands 3-4   Vietnam 4-5
French Guyana 5-6   Netherlands Antilles 5-6   Virgin Islanda (British) 5-6
French Polynesia 5-7   New Caledonia 5-6   Virgin Islanda (US) 5-6
Gabon 5-6   New Zealand 3-4   Wake Island 5-7
Gambia 5-6   Nicaragua 5-6   Wallis & Futuna Islands 5-7
Georgia 5-7   Niger 5-6   Yemen Arab Republic 3-4
Germany 2-4   Nigeria 4-5   Zambia 5-6
Ghana 5-6   Norfolk Islands 4-5   Zimbabwe 5-6